ABOUT US
What is Folded Pages?
What is Folded Pages?
Folded Pages is a bespoke online bookstore. It aims to invigorate, nurture and preserve Uganda’s reading culture by expanding access to an array of book titles across genres.
Do you have physical stores?
Do you have physical stores?
Presently, Folded Pages operates exclusively online, allowing us to offer a vast selection of titles.
ORDERING AND PAYMENT
How do I place an order?
How do I place an order?
On www.foldedpages.co, browse our collection, add books to your cart and proceed to checkout. Once you place your order, you’ll receive a confirmation email with details of your order and delivery specifics.
What payment methods do you accept?
What payment methods do you accept?
We accept cash (on delivery), MTN Momopay, Airtelpay and credit/debit cards.
Is my payment information secure?
Is my payment information secure?
Absolutely. We use encrypted and secure payment gateways to protect your data. Your financial details are never stored on our site.
Can I change or cancel my order after placing it?
Can I change or cancel my order after placing it?
Once an order has been placed, it can only be modified or cancelled within two hours of the order’s confirmation. Please contact customer support promptly via orders@foldedpages.co or WhatsApp at +256760657028. Once this window is closed, we won’t be able to cancel or modify your order.
Can I request an invoice for my purchase?
Can I request an invoice for my purchase?
Yes, an invoice is automatically generated after checkout. If you need a customized invoice for business purposes, please contact customer support.
Do you accept gift cards?
Do you accept gift cards?
Yes, we accept our store’s digital gift cards.
SHIPPING AND DELIVERY
What areas do you deliver to?
What areas do you deliver to?
We deliver throughout Kampala for a flat fee of UGX 10,000. With time, we intend to expand shipping across Uganda. Delivery times will vary by destination.
How long does shipping take?
How long does shipping take?
For orders made before 11 am, we deliver within 4 hours. We offer next-day deliveries for orders made after 11 am.
RETURNS AND REFUNDS
Can I return a book?
Can I return a book?
Once a book has been purchased and delivery has been made, a return/refund is no longer possible. Only books that have been accessed via our “pick a book, leave a book” section can be returned.
What if I receive a damaged or incorrect book?
What if I receive a damaged or incorrect book?
Please contact us within 4 hours of receiving the book via orders@foldedpages.co or WhatsApp at +256760657028, and we’ll arrange a replacement.
ACCOUNT & MEMBERSHIP
Do I need an account to shop?
Do I need an account to shop?
No, but creating an account allows you to track orders, save favourites, and receive exclusive offers.
Do you offer membership or loyalty programs?
Do you offer membership or loyalty programs?
Yes! Our membership provides discounts, early access to sales, and reward points for purchases.
CONTACT US
How can I contact customer support?
How can I contact customer support?
For general inquiries, reach us via email at read@foldedpages.co. For order-specific support, use orders@foldedpages.co and WhatsApp/call us at +256760657028 or +256743913208 (calls only).
